Bubbles Frequently asked questions

General

1. What types of services do you offer?
We provide residential, commercial, and institutional cleaning services, including regular maintenance, deep cleaning, post-construction cleaning, move-in/move-out cleaning, and specialized cleaning (windows, appliances, disinfection, etc.).

2. Which areas do you serve?
We currently serve the Quebec City region and surrounding areas. If you’re on the edge of our service area, contact us and we’ll see if we can accommodate you!

3. Do you offer free quotes?
Yes! Quotes are always 100% free and come with no obligation. You can fill out our online form or contact us directly.

4. Do you use your own products and equipment?
Yes. We use professional-grade products and equipment. If you prefer us to use yours (for example, due to allergies), that’s entirely possible, just let us know in advance.

5. Are your products eco-friendly?
Yes. We prioritize biodegradable, non-toxic, and safe products for children and pets, while ensuring professional-level effectiveness.

Team and safety

6. Who does the cleaning?
Our employees are trained, reliable, and carefully selected. Every team member is supervised and regularly evaluated to ensure consistent, professional service.

7. Are your employees insured?
Yes. All our staff are covered by liability and workers’ compensation insurance, so you’re fully protected in case of an incident.

8. Will the same cleaner come every visit?
Whenever possible, yes. We prioritize consistency so you have a regular cleaner or team. In case of absence or change, we notify you in advance.

9. Do I need to be home during the cleaning?
Not necessarily. Many clients provide us with access (key, code, etc.). If you prefer to be present, that’s also possible. We adapt to your needs.

10. How do you ensure the confidentiality and security of my home?
Trust is essential. Our staff sign confidentiality agreements, and we take all necessary measures to protect your belongings and privacy.

Service process

11. How long does a cleaning take?
It depends on the size of the space and type of service. Regular maintenance usually takes 2–4 hours, while a deep clean can take 4–8 hours.

12. Do you bring your own vacuum and mop?
Yes, our teams are fully equipped. If you have a special vacuum (e.g., for pets or delicate carpets), you can request we use yours.

13. Do you move furniture?
We move light furniture (chairs, tables, small sofas) to clean underneath. For large furniture or appliances, we clean around them unless specifically requested.

14. Do you clean exterior windows?
Yes, depending on height and accessibility. For high or hard-to-reach windows, we assess on a case-by-case basis.

15. Do you wash walls and ceilings?
We offer wall washing upon request. Ceilings are cleaned only if safely accessible.

16. Can I request a customized cleaning?
Absolutely! You can provide a specific list of tasks or priorities. We always tailor our service to your needs.

Pricing and payment

17. How are prices calculated?
Rates vary depending on property size, type of cleaning, frequency, and level of dirtiness. A personalized quote is always provided before starting service.

18. Do you offer regular packages?
Yes! You can choose weekly, biweekly, monthly, or custom schedules. Regular clients benefit from preferred rates.

19. What payment methods do you accept?
We accept Interac e-transfers, online payments, and sometimes cash (by agreement). An invoice or receipt is always provided.

20. Do I need to leave a deposit?
Only for certain special services or first cleanings of large spaces. This is specified in the quote.

21. Are there fees for canceling an appointment?
No penalty if canceled 48 hours in advance. Last-minute cancellations may incur a fee to cover travel costs.

Scheduling

22. How do I book a cleaning?
You can book online via our form or by message. We confirm the exact date and time based on availability.

23. How far in advance should I book?
For regular cleaning, 2–3 days in advance is sufficient. For deep cleaning or post-construction cleaning, allow about a week.

24. Do you offer emergency or last-minute services?
Yes, depending on availability. Contact us to see if a team can come the same day or the next day.

25. Can I reschedule a regular cleaning?
Yes, just notify us 48 hours in advance. We’ll find another time that works for you.

Businesses and offices

26. Do you provide services for businesses or offices?
Yes. We handle regular cleaning for offices, clinics, shops, gyms, Airbnbs, etc. Customized plans are available based on your needs.

27. Do you clean outside business hours?
Yes. We can work early mornings, evenings, or nights according to your preference.

28. Do you supply sanitary products for businesses (paper, soap, etc.)?
Upon request, yes. We can manage the supply of your hygiene and cleaning products.

Satisfaction and guarantee

29. What if I’m not satisfied with the cleaning?
We offer a satisfaction guarantee. If something isn’t to your liking, notify us within 24 hours and we’ll correct it for free.

30. Can I give a tip?
It’s entirely up to you! Our staff don’t expect it, but they always appreciate recognition.

31. How can I leave feedback on your service?
You can leave a review on Google or Facebook. Your feedback helps us improve.

Special services

32. Do you clean the inside of appliances?
Yes, upon request (oven, fridge, microwave, washer, dryer, etc.).

33. Do you clean mattresses, sofas, or carpets?
Yes, these services are available as add-ons, depending on fabric type and level of dirtiness.

34. Do you clean after renovations?
Yes. We have a specialized post-construction/renovation cleaning service, including complete dust removal and restoration.

35. Do you clean homes after a move?
Absolutely. We offer full move-in or move-out cleaning, including urgent service if needed.

Family and pets

36. Are your products safe for pets?
Yes. We use gentle, pet-safe cleaning products.

37. Do I need to confine my pets during cleaning?
Ideally, yes, to avoid stress or escape risks. Calm pets can sometimes remain free; we adapt as needed.

Contact

38. How can I contact you quickly?
By email or through our website. We typically respond within 24 hours.

39. What are your service hours?
Services are available Monday to Saturday, 24/7 (and Sundays for certain contracts upon request).

40. Do you offer trial services before committing?
Yes! You can try our services for a month before signing an annual contract.

Can't find the answer to your questions?

No problem! Contact us directly by phone, message, or via our online form. We’ll be happy to respond quickly and help you find exactly what you need 💙